Terms & Conditions

This Agreement sets out the terms between Irmantas Ruzgys (“Trainer”) and the undersigned client (“Client”) for the provision of personal training and/or online training services. By purchasing and/or attending sessions, the Client agrees to these Terms & Conditions.

1. Payment Policy

·      Payment must be made in advance by bank transfer or Stripe before training sessions, packages, or online programmes begin.

·      No training will take place until full payment has been received.

·      Single sessions, blocks, packages, and online/hybrid programmes must be paid for at least 24 hours before the first session.

·      Online/hybrid programmes are billed monthly in advance and will auto-renew unless cancelled by the Client with 7 days’ notice prior to renewal.

2. Packages, Sessions, and Expiry

Single sessions expire 1 week from the date of purchase.

4-session blocks expire 2 months from the date of purchase.

8-session blocks expire 3 months from the date of purchase.

Unused sessions after the expiry date will be forfeited and are non-refundable.

A discount will be applied on the first block booking only; thereafter, standard rates apply.

3. Refund Policy

Refunds are only permitted if the package or session is cancelled before the first session has taken place.

Once a session or package has started, no refunds will be issued.

4. Cancellations & No-Shows

A minimum of 24 hours’ notice is required to cancel or reschedule a session.

Cancellations with less than 24 hours’ notice will be charged in full.

If the Client does not show up and does not cancel, the session will be counted as used and charged in full.

Cancellations made with more than 24 hours’ notice may be rescheduled without charge.

5. Client Holidays

·      Day-to-day cancellations during holidays remain subject to the 24-hour cancellation policy.

·      For 1–2 week holidays, the Client does not need to notify the Trainer daily, but must give advance notice.

·      Packages will continue to have an expiry date unless advance notice of the Client’s holiday is provided.

6. Trainer Holidays & Public Holidays

·      The Trainer will give the Client at least 2 weeks’ notice of any holiday.

·      Clients may reschedule sessions around this period.

·      Packages may be paused and expiry dates extended to accommodate Trainer holidays.

·      The Trainer does not work on UK Public Holidays. Sessions that fall on these dates may be rescheduled.

7. Client Sickness

·      Cancellations made with less than 24 hours’ notice due to sickness will be charged in full.

·      Cancellations made with more than 24 hours’ notice may be rescheduled.

·      For ongoing illness, packages may be paused if reasonable notice is given.

·      Clients must not attend training if suffering from contagious illnesses (including but not limited to flu, COVID-19, or stomach bugs).

·      If the Client attends visibly unwell, the Trainer reserves the right to end the session immediately, which will be charged in full.

8. Trainer Sickness

·      If the Trainer is unwell, the Client may reschedule sessions or have package expiry dates extended.

·      If the Trainer is unwell long-term, billing will be paused.

·      Online programmes will not normally be paused due to Trainer illness, except in the case of a medical issue lasting over 2 weeks, in which case they may be paused.

9. Liability

·      The Client is responsible for ensuring they are medically fit to undertake exercise.

·      The Client must disclose any relevant medical conditions before training begins.

·      The Trainer will not be liable for any injury, illness, or accident unless caused by negligence.

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